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The Role

We are looking for a passionate Legal Technology Trainer with an awareness for technology and an enthusiasm to learn by joining our Legal Technology department. The right candidate will work within the IT Department as part of the Legal Technology Training function to assist in the development and delivery of high-quality training to the Firm’s end users of its chosen applications. The main system used within Paris Smith is the Linetime Liberate PMS (Practice Management System) and this role will require assisting in the day-to-day support of users ad hoc software support queries.

Principle Duties & Responsibilities

  • Delivering IT Induction training to new starters
  • Provide face to face and virtual classroom, one-to-one training, and floor walking
  • Provide clear explanations and demonstrations of software functionalities and features, ensuring participants grasp concepts effectively
  • Offer pre and post training support via email, telephone, video or in person
  • Monitor and respond to, in a timely manner, any IT training tickets received on the third-party ticketing system
  • Assist the Technology Training Manager develop learning courseware and end user documentation, consistently resolving issues or queries to ensure courseware is in a final state
  • Assist in developing eLearning modules as required to supplement and/or replace IT training classes
  • Assist the Technology Training Manager in ensuring learning courseware and end user documentation is regularly reviewed
  • Participate in projects that have a training requirement, including product testing
  • Proactively contribute ideas that will improve IT working practices and the solutions delivered to its’ customers

The Candidate

  • Good written and verbal communications skills
  • A good awareness of technology and enthusiasm to learn
  • An aptitude for problem solving with a logical approach to troubleshooting
  • Accuracy and attention to detail
  • Good organisational and time management skills
  • Ability to work well with people
  • Self-development skills and a willingness to learn new skills & technologies
  • Previous experience of legal practice management systems, (especially Linetime Liberate), would be advantageous but not essential as full training will be given
  • Knowledge of Microsoft Office products, such as Word, Excel, Outlook, and Teams
  • Ability to provide step-by-step help, both written and verbal
  • Ability to demonstrate positive indicators from the firm’s core competencies.

Rewards & Benefits

We want you to thrive at Paris Smith and be the best version of yourself. That’s why we do what we can to support your health and happiness both at work and outside it.

career progression

Career Progression

hybrid working

Hybrid Working

holiday allowance

Generous Holiday Allowance

healthcare

Healthcare

city centre location

City Centre Location

competitive salary

Bonus Scheme

oragami people

Social Activities

support for charities

Support for Charities

Rewards & Benefits

We want you to thrive at Paris Smith and be the best version of yourself. That’s why we do what we can to support your health and happiness both at work and outside it.

As well as a competitive salary, we offer a range of other benefits.

Competitive salary

We’ll give you a salary that’s appropriate for your experience, service line and location. We use third-party market research to make sure what we pay is competitive compared with the rest of the market.

Performance incentive

We take a performance driven approach at Paris Smith. So, if you perform well and are eligible, you may receive a bonus on top of your salary.

Benefits

Whilst pay is of course important, we look to provide a broad range of benefits as well, focused on health, wellbeing and family.

  • 26 days’ holiday (increasing by one day per one year of service up to a maximum of 30 days) plus bank holidays
  • Pension scheme membership
  • Private medical insurance (subject to eligibility)
  • Group income protection (subject to eligibility)
  • Life assurance cover
  • Personal accident cover
  • Discounted legal fees
  • Shopping Gateway: get product discounts by shopping online
  • Data protection and privacy notice

Wellbeing

At Paris Smith, the health and wellbeing of our staff is of the utmost importance. In support of this, we offer:

  • access to a number of fully trained Mental Health First Aiders;
  • health assessments (subject to eligibility);
  • an annual Wellbeing Week;
  • annual flu vaccinations;
  • eyecare vouchers;
  • financial wellbeing – access to professional financial advice throughout the year; and
  • Employee Assistance Programme.

Data Protection & Privacy Notice

If you are a direct applicant or a recruitment agency, for more information on how we deal with your personal information please see our Job Applicant Privacy Notice. For all other visitors, for more information on how we deal with your personal information please see our general Privacy Notice.

career progression

Career Progression

healthcare

Healthcare

hybrid working

Hybrid Working

holiday allowance

Generous Holiday Allowance

city centre location

City Centre Location

oragami people

Social Activities

competitive salary

Bonus Scheme

support for charities

Support for Charities

The Legal Technology Department is made up of 3 people, the Technology Director, Legal Technology Training Manager and Legal Applications Analyst. You will report into the Legal Technology Training Manager.

You’ll work alongside like-minded ambitious, friendly and supportive professionals to enable you to succeed in your career.

As a firm we strongly encourage a work-life balance and have various initiatives in place to make sure you’re supported. This support is far reaching and includes a mentorship programme, wellbeing initiatives and social activities.

We actively encourage open and transparent working environments across the firm so there is space for you to flourish as an individual.

Both of our offices are situated in the heart of a City, within walking distance from a train station, high street shops and green spaces.  Winchester has a cathedral and a river running through it, whilst Southampton has a thriving port, a 10 minute walk from the office.

If you believe you are the person we are looking for, please complete the form below and upload your CV

Have a question before you apply?

Email the Recruitment team at recruitment@parissmith.co.uk